Technical Support FAQ

Login

Do I have a DebtX Username Already?If I have forgotten my Username or password should I register again?What should I do if my account has been "locked out"?What will I see when I sign in?How can I purchase loans offered for sale by FDIC?How much does it cost to register?How can I obtain access to DXMarket Data?If I am not approved, will my Vetting Fee be refunded?What is the FDIC Security Deposit and what are the wire transfer instructions?Once I complete the Registration Wizard, will I be granted immediate access to the deal inventory?

Web Browsers

Which web browsers are supported by debtx.com?Which web browsers are supported by DXSyndicate?When I visit debtx.com, I am told that my web browser is not supported.Does debtx.com require Javascript?Does debtx.com use cookies?

Popup Blockers

When I click on a document link, all I see is a blank window.When I click on a document link, nothing appears, but I hear a noise.When I click on a document link, nothing appears.How do I configure Internet Explorer 6.0 to allow popups from www.debtx.com?How do I configure Mozilla Firefox's popup blocker to allow popups from www.debtx.com?How do I configure Google Toolbar's popup blocker to allow popups from www.debtx.com?How do I configure Yahoo! Toolbar's popup blocker to allow popups from www.debtx.com?

Adobe Acrobat/Acrobat Reader and PDF files

Which versions of Acrobat and Acrobat reader are supported?How do I optimize Acrobat or Acrobat Reader for use with debtx.com?When I click on a PDF document link, nothing happens.

Microsoft Office files

Which versions of Microsoft Office are supported?

Website Security

What are debtx.com's rules for passwords?Is my session with debtx.com secure?

Secure Data Transfer

How can I easily encrypt data to send to DebtX?Does DebtX support Zip encryption?What if I need to send many large files to DebtX securely?Does DebtX support SFTP?Does DebtX support Transport Layer Security (TLS) for SMTP email?Does DebtX support PGP?Does DebtX support S/MIME?

Login

Do I have a DebtX Username Already?

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If you have been notified about a transaction via email, you already have a DebtX Username. Your Username was listed in the email salutation. If you do not have access to said email or have not received a notification via email, click Find my username now to retrieve your username via email. If your email address is not on record, you do not have a DebtX Username.

If I have forgotten my Username or password should I register again?

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No. If you have a DebtX Username already, you should not register again. Instead, click Find my username or Forgot password to proceed.

What should I do if my account has been "locked out"?

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Your account will be locked out if you enter the wrong Username and password combination too many times. To unlock your account, you must reset your password.

What will I see when I sign in?

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The system redirects you to your Deal Inventory after you sign in. If you have just created a new account by registering via the system or have not been granted permission to see active deals, your inventory will be empty.

How can I purchase loans offered for sale by FDIC?

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To review and purchase FDIC loans offered for sale by DebtX, you must complete the Registration Wizard on the DebtX website. To gain access to detailed due diligence materials that may contain Personal Identifying Information you must:
  • Provide proof of secondary loan market experience defined as at least two bids and one award from verifiable, reputable counterparties.
  • Sign the FDIC Security Agreement and post a $50,000 Security Deposit with FDIC.
Additional information about FDIC Loan sales can be obtained directly from the FDIC website at www.fdic.gov/buying/loan/loan/index.html

How much does it cost to register?

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The Vetting Fee is $500 and must be paid before DebtX will review your qualifications. This fee is required and non-refundable and is renewable on an annual basis. Banks and US government agencies/GSEs are exempt from the Vetting Fee.

Additionally, you may purchase a Subscription in one of the following increments:

Gold (Institutional): $5,000 per annum. Provides access to DXMarket DataSM and unlimited online document access for an unlimited number of registered and approved Users who are affiliated with a single company.

Silver (Individual): $1,000 per annum. access to DXMarket DataSM and unlimited online document access for a single named User.

If you do not purchase a Subscription you can purchase documents a la carte. Document fees are typically $50 per transaction but can range from $0 to $500 depending on the seller.

How can I obtain access to DXMarket Data?

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DXMarket Data is available to Registered DebtX Users with Silver or Gold subscriptions.

If I am not approved, will my Vetting Fee be refunded?

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No. The Vetting Fee is non-refundable.

What is the FDIC Security Deposit and what are the wire transfer instructions?

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As a prerequisite to a gaining access to due diligence materials that may include Personal Identifiable Information (PII), Registrants must deliver $50,000 to FDIC as a personal information security deposit (the "Security Deposit"). The Security Deposit is a partial deposit against potential liability for breach by the Registrant or its Affiliates of the Confidentiality Agreement. If FDIC does not approve a Registrant, the Security Deposit will be returned to the Registrant.

A copy of the FDIC Security Deposit Agreement is attached here.

Registrants shall deliver the Security Deposit by wire transfer in accordance with the following Wire Transfer Instructions:

BANK: Federal Home Loan Bank of New York
ROUTING #: 0260-0973-9
FOR CREDIT TO: FDIC National Liquidation Account
ACCOUNT #: 107601
Attention: [A/O or Tech Name/Asset Marketing]
Bidder's Name: ____________________________

Banks and government agencies are not required to post a security deposit.

Do not wire your security agreement before DebtX has pre-approved your account.
Once you have completed your online registration, you can accelerate your
approval by contacting us at registrations@debtx.com or +1-617-531-3400.

Once I complete the Registration Wizard, will I be granted immediate access to the deal inventory?

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No. Your registration will not be reviewed until your Vetting Fee is received. Upon receipt of payment, your registration is subject to review by DebtX and may require a phone interview to verify your qualifications. Access to detailed FDIC due diligence materials that may contain Personal Identifying Information will be granted only when FDIC has confirmed receipt of your Security Deposit.

Web Browsers

Which web browsers are supported by debtx.com?

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www.debtx.com supports recent versions of all major web browsers. This list includes:

  • Microsoft Internet Explorer version 6.0 and higher
  • Mozilla Firefox version 3.0 and higher
  • Apple Safari version 3.1 or higher

Which web browsers are supported by DXSyndicate?

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DXSyndicate's administrative interface supports Internet Explorer 6.0 or higher.

When I visit debtx.com, I am told that my web browser is not supported.

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If you are notified that your browser is not supported, please log in again via a supported browser. Failure to do so may result in unexpected results and problems.

See the list of supported web browsers.

Does debtx.com require Javascript?

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DebtX.com requires JavaScript be enabled in your browser. Failure to enable this feature will cause the web site to operate incorrectly.

For instructions on how to enable JavaScript, please see your web browser's documentation.

Does debtx.com use cookies?

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DebtX.com uses cookies to store information temporarily about your session. It does not store any confidential information in the cookie file.

Popup Blockers

When I click on a document link, all I see is a blank window.

When I click on a document link, nothing appears, but I hear a noise.

When I click on a document link, nothing appears.

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The DebtX web site makes limited use of “pop-up” windows to display asset documents and security-related information. All pop-up blocking software must be configured to allow pop-up windows from www.debtx.com. Failure to configure your software properly may prevent viewing of these documents.

How do I configure Internet Explorer 6.0 to allow popups from www.debtx.com?

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Windows XP Service Pack 2 installs a pop-up blocker by default. This blocker is active if you use Internet Explorer 6.0 on a Windows XP SP2 system.

To allow pop-ups from www.debtx.com, configure your system via the following steps:

  1. Open Internet Explorer.
  2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
  3. Type www.debtx.com in the Address of Web site to allow box, and then click Add.

How do I configure Mozilla Firefox's popup blocker to allow popups from www.debtx.com?

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The popular Firefox web browser has built-in pop-up blocking functionality.

To allow pop-up windows from www.debtx.com:

  1. Open Firefox.
  2. On the Tools menu, select Options…
  3. Click on the Web Features tab
  4. Click on Allowed Sites
  5. Enter the www.debtx.com in Address of web site and click Allow.
  6. Click OK.

How do I configure Google Toolbar's popup blocker to allow popups from www.debtx.com?

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Google’s toolbar contains a pop-up blocker that is active by default. To allow pop-up windows from www.debtx.com:

For the Google Toolbar 4.0:

  1. Click the Settings button on your Toolbar and choose Options.
  2. Select the More tab.
  3. Un-check the box next to Popup Blocker.
  4. Click OK.

For the Google Toolbar 3.0, please click on the Options button on your Toolbar and un-check the box next to Popup Blocker.

See Google Toolbar’s help page for more details.

How do I configure Yahoo! Toolbar's popup blocker to allow popups from www.debtx.com?

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The Yahoo! Toolbar contains a pop-up blocker that may be active. To allow pop-up windows from www.debtx.com:

  1. Click the Pop-Up Blocker menu.
  2. Select Always Allow Pop-Ups From....
  3. Select www.debtx.com from the Sources of Recently Blocked Pop-Ups list.
  4. Click Allow.

Adobe Acrobat/Acrobat Reader and PDF files

Which versions of Acrobat and Acrobat reader are supported?

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The DebtX web site makes extensive use of Portable Document Format (PDF) files. Either Adobe Acrobat Reader or Adobe Acrobat (version 5.0 or later) is required to view DebtX's PDF documents.

How do I optimize Acrobat or Acrobat Reader for use with debtx.com?

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Acrobat and Acrobat Reader are preconfigured with generalized settings and can be further optimized to improve access.

To optimize PDF file access, please make the following configuration changes:

  1. Run Adobe Acrobat Reader.
  2. Go to Edit, Preferences…
  3. Click on Internet in the categories list.
  4. Make sure Allow fast web view is checked.
  5. Make sure Allow speculative downloading in the background is unchecked
  6. Set Connection speed to the correct speed. Use the following list in you're not sure:
    1. Enterprise-class Internet access (e.g. T1) - choose 1.5 Mbps
    2. High-speed cable modem - choose 1.5 Mbps
    3. Normal cable modem - choose 1 Mbps
    4. High speed DSL - choose 756 Mbps
    5. Normal DSL - choose 384 Mbps
    6. Dialup - choose 56 Mbps
  7. Select OK.

When I click on a PDF document link, nothing happens.

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First, ensure that a popup blocker is not preventing the document from being displayed.

If the problem is not caused by a popup blocker, Acrobat may not be responding correctly. From time to time, more recent versions of Adobe Acrobat or Acrobat Reader stop responding and must be manually stopped via the task manager.

To end the Acrobat or Acrobat Reader process:

  1. Press Ctrl-Alt-Delete (at the same time). This should open the Windows security window.
  2. Press "Task Manager".
  3. Click on the "Processes" tab.
  4. Look in the "Image Name" column for either Acrobat.exe or AcroRd32.exe.
  5. Click on the row containing the correct image name.
  6. Click on "End Process".
  7. Select "Yes".
  8. Try again to view the document.

Microsoft Office files

Which versions of Microsoft Office are supported?

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All Microsoft Office documents (i.e. Word, Excel, Powerpoint) on the DebtX website require Microsoft Office XP or later. For Mac users, the equivalent version is Microsoft Office for Mac 2004.

Windows users can alteratively use the freely available Word Viewer and Excel Viewer applications from Microsoft.

Website Security

What are debtx.com's rules for passwords?

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The password rules for the DebtX.com web site are as follows:

  • Must be at least 8 characters long.
  • Must contain at least one non-letter.
  • All DebtX.com passwords expire after 90 days. When your password expires, you will be prompted to provide a new password.
  • Password cannot be reused for a period of 450 days after it is initially specified.
  • User accounts are locked after three (3) consecutive failed log on attempts.

Is my session with debtx.com secure?

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After user log on, all network traffic is encrypted via 128-bit SSL. You can verify if the browser is working in secure, encrypted mode:

  • Firefox - the background color of the address bar changes to yellow (when using default skin).
  • Internet Explorer - locked padlock icon appears in the bottom left corner of your browser window.
  • Safari - locked padlock icon on upper right of window.

Secure Data Transfer

How can I easily encrypt data to send to DebtX?

Does DebtX support Zip encryption?

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All modern archive utilities (WinZip, Power Archiver, etc.) support the Advanced Encryption Standard (AES). AES 256-bit is one of the strongest encryption methods available and is the preferred encryption method for many corporations and the US Government.

Encrypted Zip files are protected via a password that must be shared between the sender and the recipient(s). It is very important that this password is not communicated via email. Use another method of communication to relate the password, such as telephone, fax, instant message, etc. An encrypted communications channel is always preferred.

Passwords should also be as complex as possible. General guidelines are:

  • Minimum of 8 characters
  • Mixed upper and lower case
  • Non-alphabet characters
  • Substitute numbers and characters for letters (i.e. 0 for o, 1 for I, @ for a, etc.)

To encrypt a file in a Zip archive:

For Power Archiver:

  1. Right-click on the file and select Compress With Options...
  2. On the lower right of the dialog box, select PK AES-256 bit under Encryption.
  3. Click the Password… button.
  4. Enter the password and press OK.
  5. Re-enter the password and press OK.
  6. Press the Add button.

For WinZip:

  1. Right-click on the file and select WinZip, followed by Add to Zip file...
  2. Under Options, select Encrypt added files.
  3. Press the Add button.
  4. Under Encryption method, select 256-Bit AES encryption.
  5. Enter the password and press OK.

For more details, please visit the following sites:

What if I need to send many large files to DebtX securely?

Does DebtX support SFTP?

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DebtX supports file transfers via the SSH (Secure) File Transfer Protocol (SFTP) standard. SFTP is ideal when a large number of documents need to be transferred securely. SFTP is also an important part of the DXOpen Secure Document Upload process.

Note that use of the SFTP protocol requires that corporate firewalls allow outbound access to the SSH port (Port 22), as well as installation of SFTP client software. Please contact your corporate IT department to ensure that access to this port is enabled.

DebtX recommends the freely available WinSCP client, available from www.winscp.net.

Please contact DebtX if you wish to establish an SFTP account.

Does DebtX support Transport Layer Security (TLS) for SMTP email?

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Transport Layer Security (TLS) is a security protocol that encrypts the network connection between mail servers. This is not a user level encryption method, but instead must be installed and configured by network/messaging engineers. TLS ensures that email data that is being transmitted over the Internet is not accessible to third parties and it is therefore highly recommended.

Does DebtX support PGP?

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Pretty Good Privacy (PGP) is a popular commercial encryption application which runs on most operating systems. The software plugs in to Microsoft Outlook as well as other mail clients and allows users to easily encrypt their outgoing email and decrypt incoming mail.

PGP supports both public-key encryption as well as simple password-based encryption. DebtX supports the use of PGP for secure file transfers and email. DebtX's PGP key (Key ID 0xC249D5A5) can be downloaded from ldap://keyserver.pgp.com via the PGPKeys tool.

See PGP's web site for more details on purchasing PGP.

Does DebtX support S/MIME?

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DebtX does not support S/MIME encrypted email.